The purpose and objectives of the project:

Goal: Increase sales without losing customer and operator loyalty.
Issues:

Growing database and insufficient operators.

Errors and turnover among staff.

Contact volume limited by operator resources.

High operational costs. Time wasted on non-potential clients

Implementation of the project:

The robot handles preliminary sales, while the operator finalizes them with accurate data. Cyborg Generation allows the robot to pass only informed and interested clients to the operator, who effectively addresses objections. Results:

Faster and improved request processing

Increased operator motivation and a 3% decrease in turnover

More engaging dialogues

Resources freed up for other projects Routing setup cost of $13,000 recouped within 1 month

Results:

– Expanded database from 75,000 to 250,000

– Increased targeted calls per operator from 20 to 141

– Daily sales per operator rose from 2 to 10

– Reduced complaints to zero

– Operator turnover decreased to 9%

– eNPS improved to 86%

– Daily operators reduced from 30 to 18 – Conversion rate increased from 2.5% to 5.3%